Damages / Incorrect Delivery

Check your tiles carefully when they are delivered for signs of damage. If your tiles are damaged, sign for as damaged and take a photo whilst on the pallet prior to unloading. Call us to report damage within 24 hours of receiving your pallet. Please note, that only one claim for damages can be accepted per order.


Tiles247 offers continual low prices and has a rapid stock turnover, as such we are unable to accept returns of any leftover products or items that fall outside of a full order cancellation.

Change of Choice

You have the right to cancel your full order 14 days from the date the order was placed. Once you have notified us of your wish to cancel an order, you have 14 days from the date of notification to return the goods to us. All returned goods must be sent in the original packaging to our main distribution warehouse. Any opened boxes must be sealed accordingly before being returned. Customers are responsible for arranging transport and insurance of goods. Refunds will be processed within 5 working days following our receipt of the return. A photo of the goods being returned must be provided prior to arranging transit to allow us to determine that the items are in a resalable condition. To request to cancel an order please click here Return Request Form

Special Orders

Items that have been specially ordered for a customers’ specific needs cannot be returned for a refund.